Contact us at contact@clicklabdesign.com
Colombia, México y EE.UU. — consultoría digital y ejecución
Our refund and returns policy lasts for 10 days. If 10 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your sevices must no have been contracted more than 48 hours for a full refund and for 50% refund of the full price no more tahn 5 days.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@clicklabdesign.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Our services don’t apply for exchanges.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at contact@clicklabdesign.com